Refunds & Returns Policy

At kickssu.shop, we are committed to delivering top-quality products to our customers. However, we understand that sometimes circumstances may arise that require you to return or request a refund for your purchase. If you are not fully satisfied with your order, we offer a simple 30-day return policy. You have 30 days from the date of receiving your item to initiate a return. Please note that return requests made after 30 days will not be accepted.

This policy outlines the terms and conditions for returns and refunds on items purchased from our website.

1. Eligibility for Returns and Refunds:

  • Defective Products: If the item you received is damaged or defective, including any manufacturing defects or quality issues, you are eligible for a return or refund.
  • Incorrect Product: If the item you received is not the one you ordered, we will assist you with a return or exchange.

2. Return Timeframe:

  • You must notify us within 30 days of receiving the product to request a return.

3. Return Process:

  • To begin the return process, please contact our customer support team at support@kickssu.shop. Include your order number, the reason for the return, and any relevant photos of the item.
  • Our team will review your request and provide you with the return address and, if necessary, a return shipping label.

4. Return Conditions:

  • The item must be returned in its original condition, including all tags, labels, and packaging.
  • For hygiene and safety reasons, the item must not show any signs of use, wear, or damage. We reserve the right to reject any return that does not meet these criteria.

5. Refund Process:

  • Once we receive the returned item and confirm that it matches your description, we will process your refund within 1-2 business days.
  • Refunds will be credited to the original payment method. Please note, depending on your card issuer, it may take 7-10 days for the refund to appear in your account.

6. Return Shipping Charges:

  • There are no additional handling fees for returns.
  • If the return is due to an error on our part (such as sending the wrong item or a quality issue), we will cover the return shipping costs and provide a full refund.
  • If the return is due to personal preference, such as ordering the wrong item or color, the buyer will be responsible for return shipping costs.

7. Exchanges:

  • If you’d like to exchange your item for a different size or model, please let us know when you contact us for the return. We will assist you with the exchange process. There are no additional fees for exchanges.

8. Order Cancellation:

  • If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the product has shipped, the standard return policy will apply.

9. Restocking Fee:

  • No restocking fees are charged for any returns or exchanges.